Frequently asked questions

15.6 inches measured diagonally, at 1920 × 1080 (full HD). It is noticeably larger than the 10-inch frames most brands sell, which matters when she is looking at it from the other side of the room.

Yes, at her home, on the 2.4 GHz band that every household router provides. She does not need fast internet. Once connected, the frame stays connected.

No. She never needs a phone, an account or a password. The app is only for the people sending photos.

Anyone you give the frame's code to, with no limit. The whole family can send, and they can all send to the same frame.

Up to 10 photos per send, each with its own caption. Videos are sent one at a time, up to 15 seconds each.

32 GB of storage on the frame itself, which is thousands of photos, roughly 10,000. They stay there until someone deletes them.

The frame rotates automatically and fits each photo to the screen, so a portrait shot fills the frame instead of sitting in a small box in the middle.

Nothing is lost. Every photo already sent lives on the frame itself, so it keeps showing them exactly as before. New photos simply arrive once the connection is back.

Frameo, free on iPhone and Android. Everything you need is in the free version. Frameo does sell an optional plan for longer videos and cloud backup — you never need it, and we never charge you anything after the frame.

Almost certainly yes. Nearly every home router in the US broadcasts a 2.4 GHz network alongside the 5 GHz one, and the frame simply picks the 2.4 GHz one. If only one network name appears, her provider's app or the label on the router will show whether 2.4 GHz is switched on.

You choose the important part when you send: the app lets you frame the photo before it leaves your phone. On her end, she can tap the screen and choose Adjust, then Fit, to see the whole picture.

Yes. Every photo already on the frame keeps playing, because they are stored on the frame and not in a cloud. New ones arrive by themselves as soon as the connection is back.

No, and there never will be. You pay $229 once. The app is free, storage is on the frame, and there is no account to renew.

Yes. Two frames are 20% off and three are 30% off. The discount is applied automatically in the cart, with no code to enter.

No, and you never need to. Your welcome code takes 30% off your whole order, which is the best price we offer. The automatic multi-frame discounts apply on their own when you do not have a code.

Free anywhere in the United States, including Alaska and Hawaii. We do not ship outside the US at this time.

6 to 12 business days: 1 to 3 to prepare and pack your order, then 5 to 9 in transit. You receive a tracking number by email as soon as it ships.

Sales tax is calculated at checkout according to the shipping address, as US law requires. The amount is shown before you pay, so there is no surprise on the card.

Yes. Enter her address as the shipping address at checkout and your own as the billing address. The frame arrives in its gift box, and we never put a price anywhere on or inside the package.

Yes, and it is the nicest way to give it. Plug it in at your place, connect it to your own Wi-Fi, send the first photos from the app, then put it back in the box. She plugs it in and her family is already on the screen. It takes about five minutes.

Return it within 30 days of delivery for a full refund, return shipping included. Email hello@ozariahome.com and we send you the label.

Every frame has a one-year warranty. Send us a photo of the problem and we replace it, usually before asking for the old one back.

hello@ozariahome.com. A person reads it and replies within one business day.