Frequently asked questions

Everything about our XL Orthopedic Dog Bed and our Back Seat Extender, plus shipping and returns. Still have a question? Email hello@ozariahome.com: a real person answers within one business day.

XL Orthopedic Dog Bed

Is the bed good for older or senior dogs?

Many owners choose it for older dogs: 7" of foam spreads their weight more evenly than a thin fiber bed, the firm base gives a stable surface to stand up from, and the long sides are open, so there is no high edge to climb over. It is a comfort product, not a medical device: if your dog has joint problems, ask your vet.

Is it big enough for my dog?

The bed is 50" × 36" × 10" (127 × 91 × 25 cm), sized by the manufacturer for dogs from 50 to 150 lb: Labs, Goldens, German Shepherds, Doodles, Bernese. Quick check: measure your dog lying down, nose to base of tail, and add 8 to 10 inches. Very large breeds (Great Danes, Mastiffs) can lie on it but may not stretch out fully.

Will it go flat like my old bed?

Cheap beds flatten because they are filled with loose polyester fiber. This one is built on 7" of foam: a memory foam top over a firmer support foam. Like any foam, it softens a little as it breaks in. If the foam flattens by more than 1 inch in the first year, our 1-year warranty replaces the bed.

Is the foam firm or soft?

Medium-firm. The memory foam top feels soft and slowly molds to your dog's body; the firm support foam underneath keeps a big dog from sinking through to the floor.

How do I wash it?

Unzip the microfiber suede cover, slide the foam out and machine wash the cover on a gentle cycle, then tumble dry low. Slide the foam back in and zip it closed. The foam itself is not washable, which is why a waterproof liner protects it.

Is it waterproof? What about accidents?

The inner liner is waterproof, so drool, spills and accidents stay out of the foam. The outer suede cover is not waterproof: wash it when it gets wet or dirty.

Why does it look flat or smell when it arrives?

It ships rolled and compressed. Give the foam 24 to 48 hours to expand to its full height. New foam can have a light smell at first: let it air out in a ventilated room and it fades within a few days.

What colors are available?

7 colors: Slate Gray, Chocolate, Black Plaid, Heather Gray, Cream & Gray, Chocolate & Tan and Cream. Same size and same foam; only the cover color changes.

Can two dogs share it?

It fits one big dog with room to spare, or two medium dogs that like to sleep close together.

Is it chew-proof?

No. It is built for comfort, not for chewing. If your dog likes to chew or dig at their bed, supervise them during the first days.

What does the 1-year warranty cover?

For 1 year from delivery: foam that flattens by more than 1 inch and manufacturing defects (seams, zipper, waterproof liner). We send a free replacement bed or part, or refund you if we can't. Chewing damage, stains and odors and the normal slight softening of memory foam are not covered. Full warranty terms.

Back Seat Extender

Will it fit my car?

It fits most sedans, family cars, SUVs and pickup trucks with a rear bench seat. The hard platform is 53" wide and 24.8" deep (133 × 63 cm). Straps go around the front and rear headrests. It is not made for rear captain's chairs.

Not sure? Email us your car's make, model and year at hello@ozariahome.com and we'll check.

How much weight can it hold?

The honeycomb board inside the cover is rated to 350 lb by the manufacturer, so it stays flat under large breeds like labs, goldens and shepherds.

Is it crash-tested?

No. It is a comfort and seat-protection product, not a crash restraint. Always secure your dog with a seat belt tether or harness.

How do I install it?

Unfold it on the back seat, raise the back section and buckle its straps around the rear headrests, raise the front panel and buckle its straps around the front headrests, then pull the straps tight so the platform sits flat. No tools, a few minutes.

Is it waterproof?

Yes. The top layer is 600D waterproof, scratch-resistant fabric and the underside is non-slip.

How do I clean it?

Vacuum the hair and wipe mud or drool with a damp cloth. Let it air dry.

Can passengers still sit in the back?

Not while the platform is installed. Unbuckle the straps and fold it flat in about a minute when you need the seats.

What's in the box?

The back seat extender, with its mesh window, two storage pockets and adjustable headrest straps.

Orders, shipping & returns

How much is shipping and how long does it take?

Shipping is free anywhere in the United States. Orders ship from our US warehouse within 1 to 3 business days and arrive 2 to 5 business days later (3 to 8 business days in total). You get a tracking number by email as soon as your order ships.

Where is my order?

Use the tracking link in your shipping email. If tracking has not moved for 3 business days, email hello@ozariahome.com with your order number and we sort it out: we replace the order or refund you.

What if I'm not happy with my order?

You have 30 days from delivery. Email hello@ozariahome.com with your order number and a few words about what went wrong. A person replies within one business day with the next steps, and we refund you in full. There is no restocking fee. Refund policy.

It arrived damaged or it's the wrong item.

Email us a photo within 14 days of delivery and we ship a free replacement, or refund you in full.

Which payment methods do you accept? Can I pay in installments?

Major credit and debit cards, PayPal, Apple Pay, Google Pay and Shop Pay. With Shop Pay Installments you can split your order into 4 interest-free payments, subject to approval; the exact terms are shown at checkout.

Can I change my address or cancel my order?

Email us within 12 hours of ordering with your order number. If it has not shipped yet, we update the address or cancel the order.

Who is OZARIA?

OZARIA is a brand of MG Prime Market LLC, 30 N Gould St, Sheridan, Wyoming 82801, United States. Every email to hello@ozariahome.com is answered by a person within one business day, Monday to Friday.